Exmotech Privacy Policy

Exmotech ("Exmotech," "we," "us") builds off-grid dog grooming vans and sells grooming van conversion products. This policy explains what personal information we collect through exmotech.com (the "Site"), how we use it, and the choices you have. By using the Site, you agree to this policy.

Information we collect

We collect only what we need to answer your questions and serve you as a customer.

  • Information you give us. When you fill out a contact or quote form, email us, call us, or place an order, we collect your name, email address, phone number, business name, mailing or shipping address, and details about your project or van.

  • Payment information. If you pay online, your payment is handled by our payment processor. We do not store full card numbers on our servers.

  • Information collected automatically. Like most websites, our hosting server and analytics tools record basic technical data: IP address, browser and device type, pages visited, the site that referred you, and the date and time of your visit.

How we use information

We use your information to:

  • Respond to inquiries and prepare quotes

  • Process orders, payments, deliveries and warranty or support requests

  • Communicate with you about your build or purchase

  • Send occasional news or offers, only if you ask to receive them (you can unsubscribe at any time)

  • Keep the Site secure, fix problems and understand how visitors use it

  • Meet legal, tax and accounting obligations

Cookies, analytics and embedded content

The Site uses cookies (small files stored in your browser) to make the Site work and to measure traffic. We may use Google Analytics to see which pages are popular; it collects data in aggregated form. You can block or delete cookies in your browser settings, though some features may not work properly.

Some pages include content embedded from other sites, such as YouTube videos or maps. Those sites may collect data about you as if you visited them directly, under their own privacy policies.

How we share information

We do not sell or rent your personal information. We share it only:

  • With service providers who help us run the business, such as our web host, email provider, payment processor, shipping carriers and analytics provider, and only as needed for them to do that work

  • When required by law, or to protect our rights, our customers or others

  • As part of a sale, merger or transfer of our business, in which case this policy continues to apply to your information

Data retention and security

We keep personal information only as long as needed for the purposes above, including warranty support and legal or tax record-keeping. We use reasonable safeguards, such as encrypted (HTTPS) connections and restricted account access, to protect it. No website or email system is completely secure, so we cannot guarantee absolute security.

Your choices and California privacy rights

You can ask us at any time to see, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Email us at the address below and we will respond within a reasonable time. We may need to verify your identity first, and we may keep some information where the law requires it.

We are based in California. California residents may request information about how we share personal information, and we will not discriminate against you for exercising any privacy right.

Do Not Track. Some browsers send "Do Not Track" signals. Because there is no common standard for them, the Site does not currently respond to these signals.

Children, other websites and changes

Children. The Site is meant for adults and businesses. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

Links to other websites. The Site may link to sites we don't control, such as suppliers or social media. Their privacy practices are their own, so please review their policies.

Changes to this policy. We may update this policy from time to time. We will post the new version on this page and update the effective date at the top.

Contact us

Questions or requests about your privacy: https://www.exmotech.com/contact